Returns & Exchanges

At OrthoSTAT, we want you to be completely satisfied with your purchase. If your footwear or apparel doesn't provide the perfect fit, you can return or exchange your items within 30 days of delivery.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Place the unworn items in their original packaging, ensuring all tags and protective inserts are included to maintain product integrity.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated carrier; once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing