Frequently Asked Questions

Everything you need to know about OrthoSTAT footwear and services.

How do I determine the correct size for OrthoSTAT shoes?

We recommend referring to our detailed Size Guide located on each product page. Our shoes generally run true to size, but if you are between sizes, we suggest ordering the larger size for maximum comfort.

What is your return policy for footwear?

We offer a 30-day return policy for all unworn items in their original packaging. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your order sooner.

Are OrthoSTAT shoes suitable for medical professionals?

Yes, our footwear is specifically engineered for individuals who spend long hours on their feet, featuring ergonomic support and slip-resistant outsoles ideal for healthcare environments.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and the United Kingdom. Shipping rates and delivery times for international orders are calculated at checkout.